WEBSITE PRIVACY POLICY

Your privacy is important to www.lifecoachsusie.com. Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

By using our website www.lifecoachsusie.com, you signify your consent to the terms of our Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use this site or submit any personal information to us.

1. Who We Are

Susie Castellanos Hansley LLC (doing business as Life Coach Susie) and operating at www.lifecoachsusie.com collects, uses and is responsible for certain personal information about you.

2. Children's Online Privacy Protection Act

This website and any products and services offered herein are not intended for persons under the age of 13. Life Coach Susie does not knowingly collect information from anyone under 13 years of age. Life Coach Susie prohibits children under the age of 13 from using all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. Life Coach Susie will not knowingly collect personally identifiable information from children under 13. If Life Coach Susie learns it has any information or content from anyone under the age of 13, it will delete that information.

3. The Personal Information We Collect and Use

a. Information Collected by Us

Life Coach Susie may collect, use, and is responsible for certain personal information that you provide when you voluntarily sign up for e-mails or free gifts, register for a class or presentation, leave comments, order a service or product, fill out any type of form, access private membership pages, or otherwise contact www.lifecoachsusie.com via an online form or e-mail. The information collected may include your name, e-mail, address, phone number, and/or billing information. You are not required to provide any personally identifiable information to merely access or visit this website.

Life Coach Susie may collect domain information, your numerical IP address, the type of browser you use, which pages you view, and the files you request. We may also use “cookies” (small files saved on your hard drive by your web browser) to analyze website performance, track user patterns, save information from your previous visits and customize your experience.

If your browser sends a "Do Not Track" signal, only a generic cookie will be placed on your device while the website is accessed.

We will ask for your consent to allow us to use cookies. Life Coach Susie or its third-party vendors may collect nonpersonal information through the use of these technologies. Nonpersonal information might include the browser you use, the type of computer you use and technical information about your means of connection to this website such as the operating systems and the Internet service providers utilized and other similar information. Life Coach Susie’s systems may also automatically gather information about the areas you visit and search terms you use on this website and about the links you may select from within this website to other areas of the Internet.

If you are located in the European Economic Area (“EEA”), we are regulated under the General Data Protection Regulation which applies across the European Union and we are responsible as controller of that personal information for the purposes of those laws.

If you are located in the United Kingdom (“UK”), we are regulated under UK data regulations known as “UK GDPR.”

When ordering or registering on the Site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, and/or other personal information.

b. Information Collected from Other Sources

We may also obtain personal information including your name and e-mail from other sources, such as www.tryinteract.com.

c. How We Use Your Personal Information

Life Coach Susie collects such information in order to send e-mails, fulfill orders, deliver services and products, complete customer transactions, oversee promotions, and improve website performance and customer service.

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience: Your information helps us to better respond to your individual needs.
To improve the Site: We continually strive to improve the Site based on the information and feedback we receive from you.
To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions: Your information may be used to deliver purchased products or services, and may be communicated to third parties to facilitate transactions related to purchased products or services.
To administer a contest, promotion, survey, or other site feature: Your information may be used to invite you to participate in contests, promotions and surveys, on such other features offered on the Site.
To send periodic emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

d. Who We Share your Personal Information With

Life Coach Susie respects your privacy and will never sell, trade or transfer your personally identifiable information to third parties (beyond what is necessary for fulfilling a customer transaction or for the basic functionality of an online service) without your consent.

We do, however, share name, address, and credit card information with the payment processing platform Stripe. This data sharing enables them to process payment for services.

Life Coach Susie may release personal information to enforce its Website Terms and Conditions of Use, other Terms and Conditions, manage its business, protect users or the general public, or to otherwise comply with legal obligations.

If you give Life Coach Susie your permission, it may also use personal identification information for internal or external marketing and promotional purposes.

On occasion, Life Coach Susie may collect personal identification information from you in connection with optional special offers or promotions. Life Coach Susie will share such information with necessary third parties for the purpose of carrying out the special offer or promotion. We will ask for your consent to such disclosure and use of such information prior to your participation in the special offer or promotion.

We reserve the right to transfer personal information in the event that we merge with or are acquired by a third party. We also may disclose your personal information for any other purpose permitted by law or to which you consent.

We will not share your personal information with any other third party.

e. Whether Information Has to Be Provided by You and Why

We do not require you to provide any personal data in order to access the public areas of our website.

f. How Long Your Personal Information Will Be Kept

Life Coach Susie will hold all non-client personal data until you let us know you would like for us to delete it or unsubscribe from our marketing contacts, which you are free to do at any time. We will hold all client and customer personal data in our files for six years.

g. Reasons We Can Collect and Use Your Personal Information

4. Use and Transfer of Your Information Out of the EEA, UK

This website is operated in the United States and third parties with whom we might share your personal information as explained above are located in the United States and the Republic of Ireland. If you are located in the EEA, the UK, or elsewhere outside of the United States, please be aware that any information you provide will be transferred to the United States. By using this website, participating in any of its services and/or providing your information, you consent to this transfer.

These countries do not have the same data protection laws as the EEA or UK. While the European Commission has not given a formal decision that the Republic of Ireland or the United States provides an adequate level of data protection similar to those which apply in the EEA, any transfer of your personal information will be subject to the derogation in Article 49 permitting non-repetitive transfers that concern only a limited number of data subjects, as permitted by Article 49 of the General Data Protection Regulation that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

If you would like further information, see “How to contact us” below. We will not otherwise transfer your personal data outside of the EEA or UK, or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

5. Your Rights

If you want to unsubscribe from receiving e-mails from Life Coach Susie, you may do so at any time. Each e-mail from Life Coach Susie includes instructions for unsubscribing from these e-mail communications.

If you are covered by the General Data Protection Regulation, or other relevant privacy regulations, you have a number of important rights free of charge. In summary, those include rights to:

Fair processing of information and transparency over how we use your use personal information
Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
Require us to correct any mistakes in your information which we hold
Require the erasure of personal information concerning you in certain situations
Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
Object at any time to processing of personal information concerning you for direct marketing
Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
Object in certain other situations to our continued processing of your personal information
Otherwise restrict our processing of your personal information in certain circumstances

You may also have the right to claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, visit http://www.gdpr.eu; https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/; or https://www.priv.gc.ca/en.

If you would like to exercise any of those rights, please:

Email, call, or write to us.
Provide us enough information to identify you (e.g., first and last name, account number, user name, registration details).
Provide us proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill).
Provide us with the information to which your request relates, including any account or reference numbers, if you have them.

6. Online Privacy Policy Only

This Privacy Policy applies only to information collected through the Site and not to information collected offline.

7. Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and may be subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable authorities of a suspected data security breach where we are legally required to do so.

It is important to understand that no security measures are absolute. We cannot guarantee the safety of any information you provide to us.

Please note that any comments or information that you post on the website, including the www.lifecoachsusie.com social media pages or groups, become public and third parties may use your information. Life Coach Susie is not responsible for any unauthorized uses by third parties in such context. You disclose such information at your own risk.

8. Links to Other Sites

You may see advertising or other content on this website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors or other third parties. Any products or services reached through a third-party link are subject to separate privacy policies. Life Coach Susie is not responsible for or liable for any content on or actions taken by such third-party websites.

9. How to Complain

We hope that we can resolve any question or concern you raise about our use of your information.

If you are covered by the General Data Protection Regulation or UK GDPR, you may lodge a complaint with a supervisory authority, in particular in the UK or European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.

10. Changes to This Privacy Notice

This policy is effective as of 29 November 2023. We may change, modify or update this Privacy Policy at any time and will notify you of any fundamental changes by email or postal mail. Otherwise, we will reflect any such modifications to this Privacy Policy on our website. We suggest that you periodically consult this Privacy Policy. Your continued use of our website after any such changes constitutes your acceptance of this Privacy Policy, as revised.

11. How to Contact Us

If you have any questions or concerns about this Privacy Policy, the information we hold about you, or you wish to change your personal information in our records, please contact Susie Castellanos Hansley Ph.D., CEO, susie[AT]lifecoachsusie.com, 4600 Reigal Wood Rd. Durham NC 27712.

12. Do You Need Extra Help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to Contact Us” above).

Policy Last Updated 29 November 2023.